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Question & Answer


Here are common questions relating to sanitary equipment. If you have a question that has not been found on the list below please click here

What if there is damage to American Standard products, whether the service is no service?
After Sales Service Team American Standard will check directly to the customer, by calling our Hotline number 0800-1267823 (Toll Free)
How do the surface treatment of the toilet?
Simply cleaned with a soft and clean cloth
What needs to be considered in the installation of the toilet?
Installation of closet that must be considered is the distance to the wall of the sinkhole in accordance with the product to be installed, the most important must also follow the installation instructions that have been instructed
How do I clean the ceramic crust caused by water quality?
Descaling closet long dirt can use a fine sandpaper, but if it has not managed to use caustic soda. Do not get on any other product material (seat and cover, etc.)
What causes the water seeping from the tank?
Check the rubber mounting its tank to bowl (the seal between the tank with his closet pot) if they have been installed properly or check that there are rubber seals on tank fixing bolts
What could cause the bathroom odor?
Check the water devices that exist on sanitary equipment (floor drain, sink, etc.) whether its already filled with water because the water was filled to prevent air from inside the pipe installation out into the room bathroom
Why water flowed on into the pot (bowl) Closet?
Leaks from tanks to toilet pot due to: the installation of a flush valve is not tight or its inlet valve is not functioning due to clogged sand or other debris
What causes the flushing is not perfect?
Flushing is not perfect due to: the capacity of water in a tank or less, there is a blockage in the pipe installation, septic tank full or absence of air exhaust pipe
How much water pressure needed in the house for the toilet to function properly?
For normal water pressure we recommend a minimum of 0.3 bar
How do I treat the tap to keep it shiny?
Care enough to tap on a dry cloth with a soft cloth and clean and do routine cleaning of the filter is on tap
How do I treat bathtub?
Treatment is with a bathtub after use rinse with clean water (hot water) and then in a dry cloth using a soft cloth and clean
How do I take care of the sink?
Care routinely sink, rinse with clean water or with hot water then wipe dry with a soft cloth and clean
How do we know that the sanitary products that we choose good quality?
Should we buy a toilet, sink or other sanitary products including bath / tub and faucet products from manufacturers who clearly and has a well-known brand. The use of sanitary products for a long time, at least about 2-5 years, therefore it is important to choose a manufacturer that provides after-sales service. qualified manufacturers usually provide warranty for 1 year for replacement of defective products caused by production
How long aging sanitary products?
Sanitary products made of ceramic material (vitreous china) last a lifetime with normal use and maintenance, while for a material made of plastic such as the contents of the toilet tank (tank trim), rubber drain pipes (floor flange / wax ring) days will be very depending on the frequency of use, maintenance and water conditions
Does every brand of sanitary products have a standard installation of the same?
Sanitary products in general have a principle of erection and installation of the same size, which need to be considered is the type, specifically for the toilet to note the distance from a landfill into the wall (rough-ins)
How do I care sanitary products?
Product good sanitary toilet, sink, bath / tub and kerannya, simply rinse with clean water then wipe with a soft cloth and clean. Should be provided a separate towel for the treatment of sanitary products
What things to consider in the choice of sanitary products?
  1. First seen from the design of its products
  2. Then, seen from the quality of their products (can be seen from the manufacturer of sanitary products which are well known and have after-sales service)
  3. Please note that product specs sinkhole distance to the wall / rough-in (for toilet), product dimension should also be adjusted to the size of the room & bathroom simplifies the pemsangan and care products
  4. Color products tailored to the color of the room bathroom
  5. Product price
What things to consider in the installation of sanitary products?
  1. Follow the installation steps in the product installation instructions
  2. The size of the pipe installation shall be in accordance with product specifications that will be installed (details can be seen from the product installation instructions)
  3. Adjust the amount of water pressure with sanitary products that will be installed. Minimum required water pressure is 0.5 bar, when using source water from wells drilled or PDAMsebaiknya using booster pumps. whereas when using water from a water source Toren but water pressure is less strong, it is advisable to use a booster pump. Use a pressure pump in accordance with the needs of water use in a house
  4. Before the sanitary equipment connected to the pipe installation, the installation of water pipes should be drained first by flowing water for some time.
How do I remove scale attached to the sanitary products (ceramic)?
  1. Generally crust caused by lack of maintenance, with proper care on a regular basis can actually anticipate the occurrence of crust on the surface of the ceramic
  2. However, if it is already happening, use a tile cleaner. if still not enough, use fine sandpaper (no. 1000) which has been moistened and then rub it slowly. if the move was less successful then use hard water (HCl). This treatment step is not recommended to be done regularly or often and make sure the cleaning agent used is not about the product other than ceramic (seat and cover, tank trim, etc.)
5 kinds of problems that exist in the toilet
  1. Water flows / seeped from under the toilet: Make sure the mounting bolts
    1. binding toilet pot is strong enough or not
    2. Make sure the mounting rubber gasket seal (wax ring / Floor Flange) what has been true or one as with the existing exhaust pipe hole on the floor
  2. Water flows / seeped from under the water tank
    1. Ensure bolt fastener installation of water tanks are strong enough or not
    2. Make sure the installation of rubber seal with the pot toilet tanks have been installed correctly and properly
  3. Water flows / rembest of flexible pipe
    1. Ensure the installation of flexible pipe Sudak fast enough or not
    2. Make sure the rubber seal of flexible pipes have been installed or not.
  4. Water flows / seeped from the tank into the toilet pot
    1. Make sure the height of buoy on water inlet (the inlet valve) is in conformity with the limitations of existing water level in each wall of the tank (water line)
    2. Make sure the rubber valve that is in the water inlet (inlet valve) and wash with clean water
    3. Make sure peyetelen chain flush valve or a mechanical button (flush valve) is right or not
    4. Make sure the rubber mechanical valve flush (flush valve) and then rinse with clean water
  5. Flushing / rinse imperfect
    1. Make sure the capacity of existing water in the tank is enough or in accordance with the provisions of which is on every wall in the tank (water line)
    2. Make sure the installation seag gaskets ( Floor flange / Wax ring) is mounted right / one as with the existing pembungan pipe hole in the floor
    3. Make sure the water tank (septictank) is already full of what has not and pipe the air is terpasangan pembungan correctly (usually by pipeline min size 11 / 2 inches and installed not too long and many turns