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We Can. We Care.

LIXIL Customer Care takes pride in providing the swiftest response upon every contact and in honoring our service quality with every visit. No matter what the issue is, we strive to deliver our promise of being the link to good living.

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Can I use chlorine pucks or other cleaners in my toilet tank?

Do not put cleaning agents such as chlorine pucks or cleaners in your toilet tank, as this may deteriorate the tank components.

Can I mix and match tanks and bowls?

While there are a few models that can interchange tanks and bowls, most are configured to work optimally as a set as indicated in our Product Showcase. In fact, if you do your own mixing and matching, the toilet may not flush at all! Gravity Fed and Pressure Assisted tanks and bowls cannot be mixed. A 3.5 gallon per flush tank and 1.6 gallon per flush bowl (and vice versa) will not function together, as the trapway designs are completely different based upon the gallons per flush of the entire unit.

CONTACT CUSTOMER SERVICE

0-800-1-267823 Contact Us

Technical Customer Service

Monday – Friday: 8:00 am – 8:00 p.m. EST

Saturday: 10:00 am – 4:00 p.m. EST

Wholesale and Retail Customer Service

Monday – Friday: 8:00 am – 7:30 p.m. EST 

Saturday: 8:00 am – 6:00 p.m. EST